Shipping & delivery
Insured, professionally packed - throughout Germany and worldwide. In-house delivery in the Rhine-Main region.
We deliver every piece the way it leaves our workshop: hand polished, inspected, professionally packed. Transport is part of our craft - for over 40 years.
Delivery in the Rhine-Main region
For customers in Darmstadt, Frankfurt, Wiesbaden, Mainz and the immediate surroundings we deliver with our own delivery service. That means: expert transport by staff who know the piece, set-up and placement on site, removal of old furniture on request. No intermediate warehouses, no anonymous forwarders.
Shipping within Germany
Smaller objects (mirrors, clocks, lamps, decor) we send as insured parcels - with tracking and proof of delivery.
Large furniture goes by two-man furniture freight right into your home, including carrying to the desired floor and, where possible, placement in the target room. Narrow stairwells or cranes for very large pieces are coordinated in advance.
International shipping
We regularly ship across the EU, to Switzerland, the United Kingdom, the United States, Canada, Australia and worldwide. For international clients we handle:
- Professional export packing (wooden crate, foam, climate protection) for sea freight or overseas
- Coordination of customs formalities including export paperwork
- Full transport insurance up to receipt
- Coordination with specialist furniture and art shippers (e.g. for platforms such as 1stDibs, Pamono or Chairish)
Customs duties and import VAT in the destination country are the buyer's responsibility and are charged directly by the local authority.
What shipping costs
Every piece is unique - dimensions, weight and destination decide. Flat rates would be misleading. We calculate individually and give you a binding price before contract. The range typically depends on:
- Type of furniture (chest vs. wardrobe vs. mirror)
- Distance and accessibility at destination
- Packing effort (standard, furniture blanket, wooden crate)
- Whether set-up and floor delivery are requested
Collection
All pieces can also be collected by appointment at the shop at Elisabethenstraße 58, Darmstadt, Germany. In that case shipping costs are waived and we may grant a cash discount.
Delivery time
Once payment is received we prepare the shipment immediately. Within Germany delivery usually takes 3 to 10 working days. Furniture freight is typically delivered on a scheduled appointment agreed with you in advance. International deliveries, especially by sea freight, take several weeks - we give you a concrete schedule together with the quote.
Packing & sustainability
Where possible we use reusable furniture blankets and avoid unnecessary single-use plastic. For delicate veneer surfaces, glass panels and marble we use padding and edge protection. Wooden crates are only used when the transport route (e.g. overseas) requires it.
Transport damage - what to do
Transport damage is extremely rare with our pieces. Should it happen: document the damage on handover before signing the proof of delivery, photograph the packing and the piece, and contact us immediately.
We handle the insurance claim and organise repair, return or replacement - depending on the type of damage. Contact: +49 6151 997032 or info@antik-heymann.de.
Legal
Shipping is subject to our General Terms & Conditions. For online orders the statutory 14-day right of withdrawal applies - details under Returns & refunds.
Questions about a specific piece? Call us: +49 6151 997032 (Mon-Fri 10:00-12:30 CET) or write to info@antik-heymann.de.